Free editorial diagnosis for academic journals

Plans

Technical support options for academic journals

Different ways to work together depending on your journal's stage of development and technical needs.

Technical support dashboard illustration

JournalsHQ provides technical support for academic journals at different stages: from initial OJS implementation to improvements in configuration, technical processes and stability.

The focus is clear: solving the technical side so the editorial team can concentrate on its work.

One journal support icon

Individual Journal Plan

For academic journals that need a stable, secure, technically managed OJS platform.

  • OJS installation or activation.
  • Initial journal configuration.
  • Basic editorial structure, roles, and initial users.
  • Transactional email configuration.
  • SSL, backups, and basic security.
  • Technical monitoring and basic support.
  • Base visual theme for clear journal operation.
  • Preparation for real editorial operation.
  • Optional: DOI/Crossref setup, DOI registration, Similarity Check, and additional visual adjustments.

A clear technical foundation to operate an OJS journal with stability and support.

A clear technical foundation to operate an OJS journal with stability and support.

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DOI and metadata support icon

DOI & Metadata Plan

For journals that already have OJS or their own website, but need to organize their DOI, Crossref, and metadata workflow.

  • DOI configuration in OJS.
  • Review of DOI prefixes, suffixes, and DOI patterns.
  • Basic Crossref configuration.
  • Review of the deposit workflow.
  • Metadata validation.
  • Guidance on technical best practices.
  • Support for initial records.
  • Optional: assisted DOI registration and reference review.

A focused solution to improve the technical quality of the journal's DOI and metadata workflow.

A focused solution to improve the technical quality of the journal's DOI and metadata workflow.

Request DOI & metadata support
Migration and reorganization icon

OJS Migration / Recovery Plan

For journals that already have an OJS installation and need to migrate, fix, update, or recover their platform.

  • Technical review of the current installation.
  • Server migration.
  • Version update.
  • Plugin review.
  • Error correction.
  • File reorganization.
  • Prior backup and functionality testing.
  • Safe go-live.
  • Always requires prior technical evaluation.

Each case is technically evaluated before changes are made to the installation.

Each case is technically evaluated before changes are made to the installation.

Request evaluation
Editorial email delivery icon

Reliable editorial email delivery

OJS relies heavily on email for password resets, reviewer invitations, author notifications, editorial communication and system notices.

JournalsHQ configures a managed transactional SMTP service for OJS instead of relying on personal Gmail accounts, app passwords or fragile organization SMTP accounts. When the client domain allows it, this includes authenticated sender or domain setup and SPF, DKIM and DMARC alignment.

Operational security icon

Editorial infrastructure with operational security

In addition to setting up OJS, JournalsHQ applies technical criteria focused on stability, protection, and operational continuity. The difference is not only installing the platform, but leaving it prepared to operate with basic controls, backups, and monitoring.

Baseline OJS security icon

Baseline OJS security

An OJS journal does not only need to be published: it also needs protection against configuration mistakes, automated access attempts, and accidental exposure of sensitive files.

JournalsHQ applies a baseline security approach that includes blocking installer access after provisioning, keeping the files directory outside public web access, protecting sensitive files, reviewing permissions, and applying basic controls against suspicious access.

This reduces common risks in poorly maintained OJS installations, such as exposed installers, public configuration files, or editorial file directories placed inside the public web root.

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Monitoring and technical alerts

A journal's operation does not end when the website loads correctly. The associated services — web server, PHP, database, SSL certificates, backups, and critical routes — need periodic checks.

JournalsHQ includes operational checks for OJS installations, including server availability, certificate validity, accidental installer exposure, and recent backup availability.

When a critical condition is detected, the system can generate technical alerts to speed up response and reduce downtime.

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Backups and recovery readiness

Academic journals contain years of editorial work, files, metadata, users, reviews, and published issues. For that reason, backups cannot be treated as a secondary detail.

JournalsHQ considers periodic backups of critical platform components, including application files, data directories, relevant configuration files, and databases.

The goal is to keep a technical foundation prepared for recovery after failures, migrations, or incidents, instead of depending only on improvised manual actions.

Technical separation icon

Technical separation per journal

Each OJS installation is organized with a clear separation between code, editorial files, configuration, domain, and database. This makes maintenance, technical auditing, and troubleshooting easier.

This architecture avoids unnecessarily mixing data from different journals and allows consistent security, permissions, backup, and operational support criteria to be applied.

Every journal has a different starting point.

If the right option is not yet clear, an initial review can help define the best technical path.

Request technical support